Draft for review. This page is a starting template, not legal advice, and hasn't been reviewed by a lawyer. Please have it reviewed by counsel familiar with Israeli consumer protection law before this policy goes live — placeholder details are marked clearly below and need your real figures.
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Cancellation & Refund Policy
Last updated: [Placeholder date] · Set this to your actual publish date, and update it only when this policy's content changes
1. Scope
This policy covers cancelling a booking before your event — separate from what happens to rented items once they're in your hands, which is covered by our Rental, Reclamation & Damages Policy.
2. Your Right to Cancel
Under Israeli consumer protection law, you may generally cancel a booking made through this site within 14 days of the transaction date, subject to Section 4 below. [Placeholder — confirm with counsel whether bookings for a specific, near-term event date qualify for any exception to this general rule, since Israeli law treats some personalized or date-specific services differently.]
3. Extended Rights for Certain Clients
If you are a senior citizen (65+), a new immigrant (within your first five years in Israel), or a person with a disability as defined under Israeli law, you may be entitled to cancel within four months of booking, rather than 14 days — provided cancellation is made at least seven business days before your event. We may ask for documentation to confirm eligibility.
4. Timing Near Your Event Date
[Placeholder — Israeli law generally requires cancellation at least a set number of days before a service is due to be provided. Please confirm the correct notice period for a rental service like this one with counsel, and state it here.]
5. Cancellation Fees
Where you cancel a confirmed booking under Section 2 or 3 above, we may charge a cancellation fee of up to 5% of your total booking price or ₪100, whichever is lower, as permitted under Israeli consumer protection law. No fee applies if you're cancelling because we failed to deliver the service as agreed.
6. How to Cancel
To cancel a booking, contact us using the details in Section 9 below, including your booking reference and event date. [Placeholder — Israeli law requires offering at least one specific cancellation method (e.g. phone or a form) — confirm this is sufficient with counsel.]
7. Refunds
Where a cancellation is accepted, we'll refund what you've paid via PayPal, less any cancellation fee under Section 5, within [Placeholder — e.g. "14 days"] of your cancellation. If your date was still on hold and hadn't yet been confirmed (see our Terms of Service), only your deposit is refundable under this policy, since no further payment will have been collected.
8. If We Cancel
If we're unable to confirm your date — for example, due to an inventory conflict — your deposit is refunded in full or applied to a different date, whichever you prefer, and no cancellation fee applies. If we need to cancel a booking that's already been confirmed: [Placeholder — describe your approach for a booking that was already confirmed, e.g. inventory damage discovered after confirmation — typically a full refund, but confirm your approach here.]
9. Questions
If you'd like to cancel a booking or have questions about this policy, contact us at concierge@example.com or +972 50 123 4567.